East View offers approval plan services tailored for a wide variety of libraries
with unique needs and specifications. With many years of experience serving academic,
public and government libraries with foreign language materials, we recognize the
importance of establishing precise, yet flexible parameters to ensure the best quality
material and service.
Establishing an Approval Plan with East View
To establish an approval plan or slip notification plan with East View, libraries
complete a profile containing general parameters (country, language, formats of
publications, special instructions, etc.) and subject parameters.
To receive an electronic or hard copy of the profile, please contact our customer
service department at email@example.com
or call us toll free at (800) 477-1005. International clients can call East View
at +1-952- 252-1201.
Just complete the needed information and parameters, and send us the profile at
firstname.lastname@example.org, fax to (952) 252-1202
or mail to:
East View Information Services, Inc.
10601 Wayzata Boulevard.
Minneapolis, MN 55305 USA
After receiving a library's profile, East View's approval plan account managers
contact each client immediately to introduce themselves, verify profile receipt
and to request any necessary clarifications. We strive to maintain an ongoing dialogue
as we provide your library with the most relevant, timely approval plan materials.
Types of Approval Plans
East View offers the following types of approval plans:
- Approval Plan. Using this service, libraries automatically receive
monographs according to the specifications listed in their profile, at intervals
determined by the library for a designated amount of money.
- Slip Notification Plan allows librarians to review customized book
lists based on their needs and profile and order recommended items on an as-needed
- East View can combine the above plans, providing materials on an
approval plan basis for specified subjects and/or formats, while supplying customized
lists of recommendations for others, depending on client specifications.
Approval plans cover all of the countries of the former Soviet Union and selected
Eastern European countries, including any or all of the following countries:
- Czech Republic
The geographic coverage of East View's approval plans can be tailored to cover specific
countries, regions, cities or ethnic groups, depending on client needs.
Selection and Coverage
East View offers a wide range of coverage options in geographic, subject and format
areas. Our approval plans are highly flexible and can be as wide reaching-or as
focused-as desired. The foundation of East View's supply network is our unparalleled
knowledge of Slavic national bibliographies, scholarly reviews and publishing houses.
East View's seasoned book selectors are highly trained librarians, subject specialists
and book buyers, which years of collective experience in the Slavic book trade.
East View's book selectors maintain daily contact with all publishing facilities,
including publishing houses, universities, think tanks and authors, to ensure that
we receive new title information as soon as it is available. We place multiple-copy
orders prior to publication and track them to ensure immediate shipment to approval
All approval plan selections are reviewed in-hand by bibliographers trained on each
individual library's profile before the books are shipped to the library. Their
years of book selection experience, combined with unparalleled customer support,
ensure precision, flexibility and quality. The book-in-hand method ensures consistently
low return rates, a testament to East View's accuracy and quality in selections
made on approval.
Approval plan customers have a range of subject areas to choose from, which include
virtually any subject area. East View uses a modified version of the Library of
Congress system of classification to designate subject areas.
In addition to East View's general approval plan profiles, we also supply specialized
approval plan materials that may fall outside these general parameters depending
on customer needs.
Although monographs typically constitute the bulk of an approval plan, East View
customers have the option of receiving a variety of materials in addition to books,
- CD/DVD ROMs
- Video tapes
- Musical scores
- Audio recordings
- Anthologies and other collected works
- Conference materials
- Museum publications
- Brochures, posters and other ephemeral works
East View offers book slips with each material shipped on approval. Book slips contain
all relevant bibliographic information, including title, author, ISBN, series, volume,
year of publication and number of pages. Each slip also contains key product information
to help libraries keep track of shipments and orders, including price, invoice date
and purchase order number.
MARC records in electronic format are supplied free of charge to approval plan customers
on request. East View supplies descriptive cataloging records customized to each
library's information management needs.
East View's technicians are happy to work with you and/or your library's information
management staff to determine specific technical guidelines and requirements.
Approval plan customers are welcome to place firm orders to supplement their approval
plan collection. Your approval plan representative will be happy to provide you
with customized suggestions and/or conduct specialized searches. Firm orders can
also be placed by ordering online at www.eastview.com, by contacting East View's
customer service department at (800) 800-3839 , (952) 252-1201 or via email at email@example.com
Approval plan materials are generally shipped via airmail and usually take between
ten and 14 days for delivery. For those seeking to minimize shipping costs, East
View also offers surface mail shipping, which is less expensive than airmail but
takes much longer, usually two to three months. UPS three day expedited shipping
is also an option. East View offers UPS volume discounts for packages weighing more
than 45 lbs.
East View's packages are shipped with great care, ensuring that books remain in
the original condition when they are delivered. Each package includes bubble wrap
protection, a book slip and invoice.
On request, East View will search your library's OPAC prior to shipping approval
plan materials to prevent duplication. This service is provided free of charge to
approval plan clients. In addition, East View's book database automatically notifies
staff of all duplicate orders in order to prevent against unintended duplication.
We normally notify clients of all duplicate orders before completing each shipment.
East View assigns to each library an approval plan account manager who is familiar
with the unique profile and requirements of each client and whose primary responsibility
is to ensure delivery of an unmatched level of service. Approval plan account managers
collaborate with each library to create and revise profiles, respond to requests,
solve problems, analyze returns and monitor technical services such as MARC records.
Approval plan libraries can quickly make revisions to their profiles by contacting
their representative via telephone, email or fax. Our customer service staff responds
promptly and accurately to each library request. Customer service representatives
are based in the United States.
East View relies heavily on library feedback, particularly during the first several
months of an approval plan. It is important that we maintain a constant channel
of communication as we work to refine our understanding of your library's dynamic
collection needs. We ask clients to carefully review materials during this time
and to notify us of any profile adjustments in a continuing effort to improve performance.
Setting and Revising Budget Guidelines
East View's approval plan profile allows librarians to indicate the annual budget
and any book price limits. There is no minimum or maximum budgetary amount for approval
East View understands that periodic budgetary revisions may be needed as circumstances
and library financial priorities shift. Given the lag time involved in international
book selection and shipping, we ask that you notify us in writing of any budgetary
changes as soon as possible so that we may best serve you.