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| The world's leading supplier of information products and services from Russia, China and new sources across Eurasia. |
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East View offers Slavic approval plan services tailored for a wide variety of libraries with unique needs and specifications. With many years of experience serving academic, public and government libraries with Slavic materials, we recognize the importance of establishing precise, yet flexible parameters to ensure the best quality material and service. Establishing an Approval Plan with East View To establish an approval plan or slip notification plan with East View, libraries complete a profile containing general parameters (country, language, formats of publications, special instructions, etc.) and subject parameters. To receive an electronic or hard copy of the profile, please contact our customer service department at books@eastview.com or call us toll free at (800) 800-3839. International clients can call East View at (952) 252-1201. Just complete the needed information and parameters, and send us the profile at books@eastview.com, fax to (952) 252-1202 or mail to: East View Information Services, Inc.10601 Wayzata Boulevard. Minneapolis, MN 55305 USA After receiving a library's profile, East View's approval plan account managers contact each client immediately to introduce themselves, verify profile receipt and to request any necessary clarifications. We strive to maintain an ongoing dialogue as we provide your library with the most relevant, timely approval plan materials. Types of Approval Plans
East View offers the following types of approval plans:
Geographic Coverage
Approval plans cover all of the countries of the former Soviet Union and selected Eastern European countries, including any or all of the following countries:
The geographic coverage of East View's approval plans can be tailored to cover specific countries, regions, cities or ethnic groups, depending on client needs. Selection and Coverage
East View offers a wide range of coverage options in geographic, subject and format areas. Our approval plans are highly flexible and can be as wide reaching-or as focused-as desired. The foundation of East View's supply network is our unparalleled knowledge of Slavic national bibliographies, scholarly reviews and publishing houses. East View's seasoned book selectors are highly trained librarians, subject specialists and book buyers, which years of collective experience in the Slavic book trade.
Pre-publication East View's book selectors maintain daily contact with all publishing facilities, including publishing houses, universities, think tanks and authors, to ensure that we receive new title information as soon as it is available. We place multiple-copy orders prior to publication and track them to ensure immediate shipment to approval plan libraries.
Book-in-Hand All approval plan selections are reviewed in-hand by bibliographers trained on each individual library's profile before the books are shipped to the library. Their years of book selection experience, combined with unparalleled customer support, ensure precision, flexibility and quality. The book-in-hand method ensures consistently low return rates, a testament to East View's accuracy and quality in selections made on approval.
Subject Coverage Approval plan customers have a range of subject areas to choose from, which include virtually any subject area. East View uses a modified version of the Library of Congress system of classification to designate subject areas.
In addition to East View's general approval plan profiles, we also supply specialized approval plan materials that may fall outside these general parameters depending on customer needs. Formats
Although monographs typically constitute the bulk of an approval plan, East View customers have the option of receiving a variety of materials in addition to books, including:
Bibliographic Information
East View offers book slips with each material shipped on approval. Book slips contain all relevant bibliographic information, including title, author, ISBN, series, volume, year of publication and number of pages. Each slip also contains key product information to help libraries keep track of shipments and orders, including price, invoice date and purchase order number.
MARC Records
MARC records in electronic format are supplied free of charge to approval plan customers on request. East View supplies descriptive cataloging records customized to each library's information management needs.
East View's technicians are happy to work with you and/or your library's information management staff to determine specific technical guidelines and requirements. Firm Orders
Approval plan customers are welcome to place firm orders to supplement their approval plan collection. Your approval plan representative will be happy to provide you with customized suggestions and/or conduct specialized searches. Firm orders can also be placed by ordering online at www.eastview.com, by contacting East View's customer service department at (800) 800-3839 , (952) 252-1201 or via email at books@eastview.com.
Shipping
Approval plan materials are generally shipped via airmail and usually take between ten and 14 days for delivery. For those seeking to minimize shipping costs, East View also offers surface mail shipping, which is less expensive than airmail but takes much longer, usually two to three months. UPS three day expedited shipping is also an option. East View offers UPS volume discounts for packages weighing more than 45 lbs.
East View's packages are shipped with great care, ensuring that books remain in the original condition when they are delivered. Each package includes bubble wrap protection, a book slip and invoice. Duplication Prevention
On request, East View will search your library's OPAC prior to shipping approval plan materials to prevent duplication. This service is provided free of charge to approval plan clients. In addition, East View's book database automatically notifies staff of all duplicate orders in order to prevent against unintended duplication. We normally notify clients of all duplicate orders before completing each shipment.
Customer Service
East View assigns to each library an approval plan account manager who is familiar with the unique profile and requirements of each client and whose primary responsibility is to ensure delivery of an unmatched level of service. Approval plan account managers collaborate with each library to create and revise profiles, respond to requests, solve problems, analyze returns and monitor technical services such as MARC records.
Approval plan libraries can quickly make revisions to their profiles by contacting their representative via telephone, email or fax. Our customer service staff responds promptly and accurately to each library request. Customer service representatives are based in the United States. East View relies heavily on library feedback, particularly during the first several months of an approval plan. It is important that we maintain a constant channel of communication as we work to refine our understanding of your library's dynamic collection needs. We ask clients to carefully review materials during this time and to notify us of any profile adjustments in a continuing effort to improve performance. Setting and Revising Budget Guidelines
East View's approval plan profile allows librarians to indicate the annual budget and any book price limits. There is no minimum or maximum budgetary amount for approval plans.
East View understands that periodic budgetary revisions may be needed as circumstances and library financial priorities shift. Given the lag time involved in international book selection and shipping, we ask that you notify us in writing of any budgetary changes as soon as possible so that we may best serve you. | |||||||
